We understand that life happens and that sometimes you may need to cancel your appointment. However, grooming appointments are made in blocks which can be difficult to fill without sufficient notice. This results in a significant loss of income for a small business. As such, if less than 24 hours notice is given for the cancellation of your appointment, or if you fail to attend your appointment without notice, a $50 cancellation fee will be applied and must be paid before you are able to rebook.
As mentioned above, grooming appointments are booked in back-to-back time slots. As such, if you are more than 15 minutes late your appointment may be subject to cancellation and you will be charged a $50 cancellation fee. If I am able I will offer you a lesser service (e.g. bath and tidy instead of a full groom) but you will still be expected to pay for the original service booked.
Being a home salon I do not have the facilities to hold multiple dogs. Please pick up your pet within 30 minutes of receiving a pick-up confirmation text. If you are longer than 30 minutes you will be subject to a holding charge of $20 per 15 minutes.
Please do not arrive to pick up your pet until you have received a text message or phone call advising that your pet is ready. Upon hearing or seeing their parent, a dog becomes very excitable and wriggly. This creates a dangerous situation for grooming as we need your pet to stand as still as possible in order to prevent injury from scissors or clippers.
To ensure the health and safety of all of our canine customers, we request that your pet is up to date with all vaccinations.
Clip Art now stocks flea shampoo on-site. If your pet has fleas/lice upon arriving for your appointment, they will be treated during their bath with no additional charges. We will notify you upon pickup of any flea infestations found during grooming.
In the event that your pet is too stressed or becomes dangerous to groom, Clip Art has the right to cease grooming services at any time and you will be charged a grooming fee for all work completed until that point in time. Dog bites can result in serious injury or disability which in the worst case scenario can end a groomers career. As such we appreciate your understanding that making the decision to cease a groom in these circumstances is not done lightly. Safety is imperative.
While Clip Art will endeavour to achieve a recovered coat where possible, coat recovery will only be conducted in situations where it is ethical to proceed. Coat recovery will not be conducted on animals with severe/ full-body matting (also known as pelted coat), puppies, elderly or disabled animals, or animals displaying high levels of anxiety, distress or aggression.
Once coat recovery has been completed at your initial appointment, it is expected that you will adhere to a regular schedule as recommended by the groomer in order to prevent matting from re-occurring where possible. Clip Art is not willing to conduct hours of coat recovery at every appointment as this will not be in the best interests of your pets well-being and mental health.
It is also expected that you will continue brushing at home in between appointments.
Matting and pelting has serious implications for the health of your pet. It can bruise and even tear the skin, as well as prevent airflow which traps moisture and grows infection-causing bacteria, mold, and fungus. Removal requires a very close shave and is considered a high risk procedure. Clipper burn, cuts and abrasions are highly likely. If your pets groom includes the removal of matted or pelted fur, you will take full responsibility for any veterinary costs that may occur as a result of this procedure. Extra charges will also apply as this is a time-costly service.
It is your responsibility during your initial appointment to notify us of any preexisting health conditions (e.g. heart murmurs, seizures, arthritis, etc) or skin conditions (warts, cysts, allergies, etc) that may be aggravated during grooming. If an emergency should arise, we will seek attention from the nearest veterinarian and you will be contacted immediately. If your pet is elderly, disabled or has a preexisting health condition that is aggravated during grooming, we do not take any responsibility for the costs of veterinary care.
While we prioritize the health and safety of your pet, on rare occasions accidents can occur. The equipment we use is extremely sharp and animals are unpredictable in their behaviour and may wiggle and move suddenly during grooming. As such, skin irritation, nicks to the skin or a toenail quick may occur despite our best efforts to avoid these injuries from occurring. In these instances you will be notified and first aid will be applied. If you choose to seek immediate veterinary consulation, Clip Art will cover the costs of said consultation and treatment. If you choose to delay seeking treatment or do not engagement in appropriate aftercare which results in an increase in wound severity or infection, Clip Art is not responsible for the costs of treatment.
Additional fees may be charged under the following circumstances:
Poor Coat Condition & Matting:
Poor coat condition and matting results in wear-and-tear and damage to grooming equipment, as well as distress to dog and groomer alike as it results in pain, discomfort, and even injury during grooming. Poor coat condition includes knotting, matting, pelting, debris (sticks, burrs, leaves etc) and compacted undercoat. Additional charges will be calculated throughout the grooming process based upon severity and amount of coat recovery required.
Dog Behaviour Surcharge:
We understand that some dogs present with additional grooming needs. Highly anxious dogs need extra time and care, which may be utilised for regular breaks to prevent your dog from becoming panicked or overwhelmed, and desensitisation training. Clip Art is happy to offer extended appointments to suit your pooches individual needs. Charges for additional time are as follows:
Toileting-Related Accidents
We appreciate you taking your four-legged friend to the toilet before they enter the premises for their appointment. A cleaning fee of $5 per accident will otherwise be charged.
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